Frequently Asked Questions
Q: What is your return policy?
A: If you’re not 100% satisfied with your purchase, you can return it for any reason at no charge. Your purchase must be returned within 30 days in sellable condition with the original packaging, including Universal Product Code (UPC), manuals, parts and your receipt or packing slip.
Q: How do I return a product?
A: If you have an item or product that needs to be returned, please give us a call at 1-(940) 723-4174.
Q: Where can I find a product not found on your website?
A: Call us at (940) 723-4174 and we can provide you product information in just one call. Our team of customer service experts is ready to assist you with all your special order and hard-to-find products.
Q: How do I check the status of my order?
A: Once you have placed an order online, and it has been processed, you will receive an email confirmation. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. If you’re logged in to our website, click on “Order Status” and select the appropriate order for tracking information. You can also call us at 1-(940) 723-4174.
Q: What if I forgot my password?
A: Just click here. We’ll reset your password immediately and send you an email with instructions for choosing a new one.
Q: How do I add a new Ship To or Cost Center to my account?
A: Please call or email us to update your account.